Good control design in a system allows for the ease of use for new users (beginners) or complex, customizable use by seasoned users (experts). A new or inexperienced user of a system will benefit from fewer options, and a simple interface, where an expert user benefits from a customizable, flexible interface that offers more direct access to the functions they use most. Some systems, such as public kiosks, should assume that most users will be new ones, since anyone with ability in that same environment probably has a more dedicated interface to use than the kiosk, e.g. an employee computer.
In this illustration, I’m showing how I designed control on a consulting project using WordPress by offering an interface with both beginner and expert controls.
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