A funny thing happened in planning the Forum
I was fortunate to be asked by Sophie Brookover and Library Link NJ (visit them at http://librarylinknj.org/ for great Library resources, insight, and help, especially for New Jersey Libraries) to co-host a Facebook Forum on effective Social Media for Libraries, and in the post-show we had a discussion about other topics for future events. We discussed a few things, but one interesting topic that came about was the idea of the ways that we had worked together to plan and collaborate for the Forum. In case you want to see the record of the forum, please visit the status update where that discussion lives.
At any rate, in planning for the event, we used five communication/collaboration channels, all interesting and useful in their own right. I’m writing this to organize my thoughts for the potential future products we talked about, and to give you some insight into our process. I talk about each of these in increasing order of communication channel richness. In other words, as we progress in this document, the capabilities for more sensory information increases.
Facebook discussion
In Facebook, each status update has a discussion attached to it. There, we can have a social gathering complete with links, pictures, video, text and other media types. If you can digitize it and produce a link to it, it’s fair game, though Facebook does a very good job of presenting the visuals right inline in the discussion. The key reason that we used it was because we wanted it to be open, sharable, publicized, fairly rich, archived for posterity, easy to use and join, and able to join people from all over. One unexpected benefit was that Sophie and I were both kind of sick with colds, coughing and sniffling, but no one had to suffer through our potentially contagious presence!
Google Drive
Since the forum is run on inquiry and discussion, we needed a planning document, and Google Drive provided a perfect platform for us to write our questions, rules, and reminders together both synchronously and asynchronously. Since Sophie and I both have and use our Google accounts, it was no effort or question. Plus, we got to see what each other was writing as we wrote it, discuss the changes by phone, add links, quotes, formatting, and photos. We would have lost the ability to format properly or keep easy track of the document if we used Facebook messaging or statuses, for instance, and the privacy settings of the document are quite flexible.
by-Phone
Because writing in text makes it very difficult to emote, and writing planning documents and discussions can easily trigger miscommunication, missed messages, and general confusion, we opted to talk by phone as we planned our Forum. Even though our voice based communication was sparse as we typed, it allowed for easy and quick clarification, justification, and suggestion with the added benefit of those temporary notes not being archived and cluttering our documents. We also had the ability to smile, laugh, end our sentences in a question tone, and show other emotions to underline our feelings as we spoke.
Google Hangouts
During the Forum itself on Facebook, Sophie and I used Google Hangouts as a rich backchannel to add all the benefits of phone communication with a video layer on top. Seeing a raised eyebrow, a smile, or a shake of the head during discussion added yet another layer of communicative understanding to our backstage work. I noted that it was a bit strange for us to use such a rich method for our backchannel of two participants while using a relatively thin channel in Facebook for the real event, when typically thin channels like Twitter are used for backchanneling while the main event is fairly rich. In this particular case, though, it was absolutely perfect. She and I were able to note changes to each other, clarify responses before typing, and give insights into the participants’ history and experience without anyone hearing our chatter in the public facing Forum.
In-Person
Before the first planning event, Sophie and I happened to both be presenting at the NJLA Adult Services forum and we got to see each other, greet each other, reinforce our in-person friendship and camaraderie, and have a rich discussion in real space. It was convenient that we both happened to be scheduled to speak and had the time to talk for a few minutes, because although this is by far the richest collaboration and communication channel it also represents the most effort. She and I probably both had to drive for 40 minutes to get there, spending time, gas, money, and planning, and if we hadn’t been going to this event anyway, we likely would not have had the opportunity to meet. In fact, while I list Sophie among my most valuable and respected colleagues, I have probably only been in the same physical space with her a handful of times. This shows the value of our other methods here, for sure.
How about you and your collaborators?
What methods do you use for communication and collaboration, and what benefits do they bring? Are you using email, Facebook messaging, Twitter DMs, Â or other methods to work together? What has worked best for you and what was the context of that success? What might Sophie and I have done instead of this and still get all the benefits of these various channels? List your answers, feedback and experiences in the discussion below!
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