In this session, Sean Piotrowski and John LeMasney talk about customer service in the contexts of the value of recognition, client engagement, and not being […] The Customer and the Service: On recognition, engagement, and jerkdom.2013-04-10 in brand / consulting / curriculum vitae / insights tagged Advertising / Business / Facebook / Inkscape / John LeMasney / Peanut butter / Twitter by lemsy (updated 1625 days ago)