The Customer and the Service: On recognition, engagement, and jerkdom.

2013-04-10  in brand / consulting / curriculum vitae / insights  tagged Advertising / Business / Facebook / Inkscape / John LeMasney / Peanut butter / Twitter by lemsy (updated 1625 days ago)

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In this session, Sean Piotrowski and John LeMasney talk about customer service in the contexts of the value of recognition, client engagement, and not being a total jerk just because you suddenly realize that they don’t hold immediate clear value for you.

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