{"id":623,"date":"2013-04-10T22:40:06","date_gmt":"2013-04-11T02:40:06","guid":{"rendered":"http:\/\/lemasney.com\/consulting\/?p=623"},"modified":"2025-11-14T22:37:54","modified_gmt":"2025-11-15T03:37:54","slug":"the-customer-and-the-service-on-recognition-engagement-and-jerkdom","status":"publish","type":"post","link":"https:\/\/lemasney.com\/consulting\/2013\/04\/10\/the-customer-and-the-service-on-recognition-engagement-and-jerkdom\/","title":{"rendered":"The Customer and the Service: On recognition, engagement, and jerkdom."},"content":{"rendered":"<p>In this session, Sean Piotrowski and John LeMasney talk about customer service in the contexts of the value of recognition, client engagement, and not being a total jerk just because you suddenly realize that they don&#8217;t hold immediate clear value for you.<\/p>\n<h6 class=\"zemanta-related-title\" style=\"font-size: 1em;\">Related articles<\/h6>\n<ul class=\"zemanta-article-ul zemanta-article-ul-image\" style=\"margin: 0; padding: 0; overflow: hidden;\">\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><a style=\"box-shadow: 0px 0px 4px #999; padding: 2px; display: block; border-radius: 2px; text-decoration: none;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/03\/26\/equal-rights-emblem-version-by-john-lemasney-free-to-use-as-you-wish\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/155109140_80_803.jpg?w=1170&#038;ssl=1\" \/><\/a><a style=\"display: block; overflow: hidden; text-decoration: none; line-height: 12pt; height: 80px; padding: 5px 2px 0 2px;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/03\/26\/equal-rights-emblem-version-by-john-lemasney-free-to-use-as-you-wish\/\" target=\"_blank\" rel=\"noopener noreferrer\">Equal rights emblem, version by John LeMasney, free to use as you wish.<\/a><\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/158274504_80_80.jpg?w=1170&#038;ssl=1\" \/>Always Right: A Guide to Improving Customer Relationships<\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><a style=\"box-shadow: 0px 0px 4px #999; padding: 2px; display: block; border-radius: 2px; text-decoration: none;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/03\/30\/upcoming-book-inclusion-pinterest-for-libraries\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/156295052_80_80.jpg?w=1170&#038;ssl=1\" \/><\/a><a style=\"display: block; overflow: hidden; text-decoration: none; line-height: 12pt; height: 80px; padding: 5px 2px 0 2px;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/03\/30\/upcoming-book-inclusion-pinterest-for-libraries\/\" target=\"_blank\" rel=\"noopener noreferrer\">Upcoming book inclusion: Pinterest for Libraries<\/a><\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><a style=\"box-shadow: 0px 0px 4px #999; padding: 2px; display: block; border-radius: 2px; text-decoration: none;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/04\/04\/on-the-space-between-art-and-design-5-differences-for-me\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/157441666_80_801.jpg?w=1170&#038;ssl=1\" \/><\/a><a style=\"display: block; overflow: hidden; text-decoration: none; line-height: 12pt; height: 80px; padding: 5px 2px 0 2px;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/04\/04\/on-the-space-between-art-and-design-5-differences-for-me\/\" target=\"_blank\" rel=\"noopener noreferrer\">On the Space between Art and Design: 5 differences for me.<\/a><\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><a style=\"box-shadow: 0px 0px 4px #999; padding: 2px; display: block; border-radius: 2px; text-decoration: none;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/04\/03\/on-visual-branding-a-typical-logo-design-workflow-process-with-lemasney-consulting\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/157137404_80_801.jpg?w=1170&#038;ssl=1\" \/><\/a><a style=\"display: block; overflow: hidden; text-decoration: none; line-height: 12pt; height: 80px; padding: 5px 2px 0 2px;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/04\/03\/on-visual-branding-a-typical-logo-design-workflow-process-with-lemasney-consulting\/\" target=\"_blank\" rel=\"noopener noreferrer\">On visual branding: A typical logo design workflow process with LeMasney Consulting<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\"zemanta-pixie\" style=\"margin-top: 10px; height: 15px;\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In this session, Sean Piotrowski and John LeMasney talk about customer service in the contexts of the value of recognition, client engagement, and not being a total jerk just because you suddenly realize that they don&#8217;t hold immediate clear value for you. Related articles Equal rights emblem, version by John LeMasney, free to use as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1980,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3,7,18,3653],"tags":[411,3870],"class_list":{"0":"post-623","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-brand","8":"category-consulting","9":"category-cv","10":"category-insights","11":"tag-inkscape","12":"tag-john-lemasney","13":"czr-hentry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/155109140_80_8032.jpg?fit=80%2C80&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3h6y2-a3","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":840,"url":"https:\/\/lemasney.com\/consulting\/2010\/10\/27\/tedx-and-libraries-a-partnership-for-community-engagement\/","url_meta":{"origin":623,"position":0},"title":"TEDx and Libraries: A Partnership for Community Engagement","author":"lemsy","date":"2010-10-27","format":false,"excerpt":"Here is the slide deck for our talk: TEDx and Libraries: A Partnership for Community Engagement, Presented by Peter Bromberg, Janie Hermann and John LeMasney for the Pennsylvania Library Association Conference, October 27, 2010.\u00a0 (Download the powerpoint deck and look in speaker's notes for content.) Related articles T is for\u2026","rel":"","context":"In &quot;affiliations&quot;","block_context":{"text":"affiliations","link":"https:\/\/lemasney.com\/consulting\/category\/cv\/professional-affiliations\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":216,"url":"https:\/\/lemasney.com\/consulting\/2013\/03\/25\/the-customer-and-the-service-episode-21\/","url_meta":{"origin":623,"position":1},"title":"The Customer and the Service: Episode 21","author":"lemsy","date":"2013-03-25","format":false,"excerpt":"In this episode, Sean and John talk about ethics in service, determining brand, and new ways to pick up merchandise. Related articles On brand versus logo: Five easy questions to determine your brand How to videoconference, broadcast, and archive for free: Google's long game. On marketing, advertising, and ethics: Five\u2026","rel":"","context":"In &quot;brand&quot;","block_context":{"text":"brand","link":"https:\/\/lemasney.com\/consulting\/category\/consulting\/brand\/"},"img":{"alt_text":"on idea","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/03\/5830681729_1a9f514efc_m.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":6161,"url":"https:\/\/lemasney.com\/consulting\/2012\/11\/29\/20121129-like-a-boss-by-john-lemasney-via-365sketches-org-cc-design-leadership\/","url_meta":{"origin":623,"position":2},"title":"20121129: Like a boss by John LeMasney via 365sketches.org #cc #design #leadership","author":"lemsy","date":"2012-11-29","format":false,"excerpt":"I've had a lot of bosses in my life. I've had bad, good and great ones. The worst ones make the best job intolerable. The best ones do some key things that I like to think make work a joy. Leaders who share their knowledge to the degree that they\u2026","rel":"","context":"In &quot;Illustration&quot;","block_context":{"text":"Illustration","link":"https:\/\/lemasney.com\/consulting\/category\/portfolio\/illustration\/"},"img":{"alt_text":"20121129: Like a boss by John LeMasney via 365sketches.org #cc #design #leadership","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/11\/201211291.png?fit=824%2C567&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/11\/201211291.png?fit=824%2C567&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/11\/201211291.png?fit=824%2C567&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/11\/201211291.png?fit=824%2C567&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":6166,"url":"https:\/\/lemasney.com\/consulting\/2012\/12\/06\/20121206-a-portrait-of-richard-stallmans-face-in-ascii-text-binary-code-by-john-lemasney-via-365sketches-org-opensource-creativecommons-design\/","url_meta":{"origin":623,"position":3},"title":"20121206: A portrait of Richard Stallman&#8217;s face in ascii text binary code by John LeMasney via 365sketches.org #opensource #creativecommons #design","author":"lemsy","date":"2012-12-06","format":false,"excerpt":"Richard Stallman, a professor at MIT, and a personal hero of mine, is a\u00a0curmudgeon.\u00a0 He is the father of the Free Software movement, and a personal inspiration in his steadfastness in keeping the idea of free software alive, very specifically separating the ideas of Free (Libre) Software and Open Source\u2026","rel":"","context":"In &quot;Illustration&quot;","block_context":{"text":"Illustration","link":"https:\/\/lemasney.com\/consulting\/category\/portfolio\/illustration\/"},"img":{"alt_text":"20121206: A portrait of Richard Stallman's face in ascii text binary code by John LeMasney via 365sketches.org #opensource #creativecommons #design","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/12\/20121206stallman.png?fit=700%2C1200&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/12\/20121206stallman.png?fit=700%2C1200&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/12\/20121206stallman.png?fit=700%2C1200&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/12\/20121206stallman.png?fit=700%2C1200&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":867,"url":"https:\/\/lemasney.com\/consulting\/2012\/08\/28\/pinterest-for-libraries-a-webinar-on-september-25th-2012-and-october-30th-2012\/","url_meta":{"origin":623,"position":4},"title":"Pinterest for Libraries, a webinar on September 25th, 2012 and October 30th, 2012","author":"lemsy","date":"2012-08-28","format":false,"excerpt":"\u00a0 \"This two-part webinar will introduce you to Pinterest, the explosively popular free visual bookmarking service. In Session One, Pinterest experts John LeMasney and Hilary Morris will introduce you to the service, showcase how others are using it effectively and share their savviest tips to help you get started following,\u2026","rel":"","context":"In &quot;affiliations&quot;","block_context":{"text":"affiliations","link":"https:\/\/lemasney.com\/consulting\/category\/cv\/professional-affiliations\/"},"img":{"alt_text":"Hey, Pinterest, please let me know who follows me back - lemasney.com","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/08\/followbacks.png?fit=809%2C500&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/08\/followbacks.png?fit=809%2C500&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/08\/followbacks.png?fit=809%2C500&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/08\/followbacks.png?fit=809%2C500&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":6765,"url":"https:\/\/lemasney.com\/consulting\/2014\/01\/16\/16-365-cognitive-dissonance-design-principle\/","url_meta":{"origin":623,"position":5},"title":"16 of 365: Cognitive Dissonance #design principle","author":"lemsy","date":"2014-01-16","format":false,"excerpt":"Cognitive Dissonance occurs when a statement or idea causes conflict or discomfort because there is a motivating part and a demotivating part of the idea. For instance, cognitive dissonance occurs when you want to leave or stop using a service because of the cost, but you will have to do\u2026","rel":"","context":"In &quot;brand&quot;","block_context":{"text":"brand","link":"https:\/\/lemasney.com\/consulting\/category\/consulting\/brand\/"},"img":{"alt_text":"16 of 365 - Cognitive dissonance design principle by John LeMasney via lemasney.com","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2014\/01\/16-of-365-Cognitive-dissonance-design-principle.png?fit=1000%2C667&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2014\/01\/16-of-365-Cognitive-dissonance-design-principle.png?fit=1000%2C667&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2014\/01\/16-of-365-Cognitive-dissonance-design-principle.png?fit=1000%2C667&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2014\/01\/16-of-365-Cognitive-dissonance-design-principle.png?fit=1000%2C667&ssl=1&resize=700%2C400 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts\/623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/comments?post=623"}],"version-history":[{"count":5,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts\/623\/revisions"}],"predecessor-version":[{"id":48710,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts\/623\/revisions\/48710"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/media\/1980"}],"wp:attachment":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/media?parent=623"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/categories?post=623"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/tags?post=623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}