{"id":216,"date":"2013-03-25T21:18:09","date_gmt":"2013-03-26T02:18:09","guid":{"rendered":"http:\/\/lemasney.com\/consulting\/?p=216"},"modified":"2025-11-14T22:37:54","modified_gmt":"2025-11-15T03:37:54","slug":"the-customer-and-the-service-episode-21","status":"publish","type":"post","link":"https:\/\/lemasney.com\/consulting\/2013\/03\/25\/the-customer-and-the-service-episode-21\/","title":{"rendered":"The Customer and the Service: Episode 21"},"content":{"rendered":"<div style=\"width: 246px\" class=\"wp-caption alignright\"><a href=\"https:\/\/www.flickr.com\/photos\/30654084@N00\/5830681729\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"zemanta-img-inserted zemanta-img-configured\" title=\"on idea\" alt=\"on idea\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/03\/5830681729_1a9f514efc_m.jpg?resize=236%2C145&#038;ssl=1\" width=\"236\" height=\"145\" \/><\/a><p class=\"wp-caption-text\">on idea (Photo credit: lemasney)<\/p><\/div>\n<p>In this episode, Sean and John talk about ethics in service, determining brand, and new ways to pick up merchandise.<\/p>\n<h6 class=\"zemanta-related-title\" style=\"font-size: 1em;\">Related articles<\/h6>\n<ul class=\"zemanta-article-ul zemanta-article-ul-image\" style=\"margin: 0; padding: 0; overflow: hidden;\">\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><a style=\"box-shadow: 0px 0px 4px #999; padding: 2px; display: block; border-radius: 2px; text-decoration: none;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/03\/25\/on-brand-versus-logo-five-essential-questions-to-determine-your-brand\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/03\/154916234_80_80.jpg?w=1170&#038;ssl=1\" \/><\/a><a style=\"display: block; overflow: hidden; text-decoration: none; line-height: 12pt; height: 80px; padding: 5px 2px 0 2px;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/03\/25\/on-brand-versus-logo-five-essential-questions-to-determine-your-brand\/\" target=\"_blank\" rel=\"noopener noreferrer\">On brand versus logo: Five easy questions to determine your brand<\/a><\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><a style=\"box-shadow: 0px 0px 4px #999; padding: 2px; display: block; border-radius: 2px; text-decoration: none;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/03\/20\/how-to-videoconference-broadcast-and-archive-for-free-googles-long-game\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/03\/153800198_80_80.jpg?w=1170&#038;ssl=1\" \/><\/a><a style=\"display: block; overflow: hidden; text-decoration: none; line-height: 12pt; height: 80px; padding: 5px 2px 0 2px;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/03\/20\/how-to-videoconference-broadcast-and-archive-for-free-googles-long-game\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to videoconference, broadcast, and archive for free: Google&#8217;s long game.<\/a><\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><a style=\"box-shadow: 0px 0px 4px #999; padding: 2px; display: block; border-radius: 2px; text-decoration: none;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/03\/24\/on-marketing-advertising-and-ethics-five-rules-for-my-work\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/03\/154768345_80_80.jpg?w=1170&#038;ssl=1\" \/><\/a><a style=\"display: block; overflow: hidden; text-decoration: none; line-height: 12pt; height: 80px; padding: 5px 2px 0 2px;\" href=\"https:\/\/lemasney.com\/consulting\/2013\/03\/24\/on-marketing-advertising-and-ethics-five-rules-for-my-work\/\" target=\"_blank\" rel=\"noopener noreferrer\">On marketing, advertising, and ethics: Five rules for my work.<\/a><\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/03\/146329872_80_80.jpg?w=1170&#038;ssl=1\" \/>Lunch &amp; Learn: William Howarth on Chrome and Chromebooks for Research and Writing.<\/li>\n<\/ul>\n<div class=\"zemanta-pixie\" style=\"margin-top: 10px; height: 15px;\"><img data-recalc-dims=\"1\" decoding=\"async\" class=\"zemanta-pixie-img\" style=\"border: none; float: right;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/03\/pixy10.gif?w=1170&#038;ssl=1\" \/><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In this episode, Sean and John talk about ethics in service, determining brand, and new ways to pick up merchandise. Related articles On brand versus logo: Five easy questions to determine your brand How to videoconference, broadcast, and archive for free: Google&#8217;s long game. On marketing, advertising, and ethics: Five rules for my work. Lunch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1852,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3,7,3653],"tags":[346,3870,914,938],"class_list":{"0":"post-216","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-brand","8":"category-consulting","9":"category-insights","10":"tag-google","11":"tag-john-lemasney","12":"tag-wikipedia","13":"tag-youtube","14":"czr-hentry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/03\/pixy10.gif?fit=1%2C1&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3h6y2-3u","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":1371,"url":"https:\/\/lemasney.com\/consulting\/2013\/04\/30\/the-customer-and-the-service-self-checkout-and-new-jersey-library-technology-assessments\/","url_meta":{"origin":216,"position":0},"title":"The Customer and the Service: Self-Checkout and New Jersey Library Technology Assessments","author":"lemsy","date":"2013-04-30","format":false,"excerpt":"In this episode, Sean and John talk about self-checkout woes in retail situations, and the process of doing a technology assessment in a New Jersey Library. Related articles Technology shortens lines at checkout New Jersey to improve homeless services through fingerprint scanning Camden County Library Offers Help and Services for\u2026","rel":"","context":"In &quot;brand&quot;","block_context":{"text":"brand","link":"https:\/\/lemasney.com\/consulting\/category\/consulting\/brand\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":42756,"url":"https:\/\/lemasney.com\/consulting\/2015\/09\/25\/technology-and-the-arts-episodes-75-and-76-choosing-tools-to-make-a-song\/","url_meta":{"origin":216,"position":1},"title":"Technology and the Arts Episodes 75 and 76: Choosing tools to make a song","author":"lemsy","date":"2015-09-25","format":false,"excerpt":"Of particular interest in episode 76 is a very brief overview of Audiotool, Audacity, and Drumbit, the tools we will be using to make a song.","rel":"","context":"In &quot;affiliations&quot;","block_context":{"text":"affiliations","link":"https:\/\/lemasney.com\/consulting\/category\/cv\/professional-affiliations\/"},"img":{"alt_text":"There's something strangely musical about noise - Trent Reznor - cc-by lemasney","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/12\/something-musical-about-noise.png?fit=700%2C1200&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/12\/something-musical-about-noise.png?fit=700%2C1200&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/12\/something-musical-about-noise.png?fit=700%2C1200&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/12\/something-musical-about-noise.png?fit=700%2C1200&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":623,"url":"https:\/\/lemasney.com\/consulting\/2013\/04\/10\/the-customer-and-the-service-on-recognition-engagement-and-jerkdom\/","url_meta":{"origin":216,"position":2},"title":"The Customer and the Service: On recognition, engagement, and jerkdom.","author":"lemsy","date":"2013-04-10","format":false,"excerpt":"In this session, Sean Piotrowski and John LeMasney talk about customer service in the contexts of the value of recognition, client engagement, and not being a total jerk just because you suddenly realize that they don't hold immediate clear value for you. Related articles Equal rights emblem, version by John\u2026","rel":"","context":"In &quot;brand&quot;","block_context":{"text":"brand","link":"https:\/\/lemasney.com\/consulting\/category\/consulting\/brand\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":42808,"url":"https:\/\/lemasney.com\/consulting\/2015\/10\/23\/technology-and-the-arts-episode-78\/","url_meta":{"origin":216,"position":3},"title":"Technology and the Arts: Episode 78","author":"lemsy","date":"2015-10-23","format":false,"excerpt":"In this episode, John and Brian talk about updates in local arts, their adventures with Ardour, and their new plan to start bringing ideas together for the collaborative song project.","rel":"","context":"In &quot;affiliations&quot;","block_context":{"text":"affiliations","link":"https:\/\/lemasney.com\/consulting\/category\/cv\/professional-affiliations\/"},"img":{"alt_text":"Technology and the Arts","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2015\/10\/logo_final.png?fit=706%2C1200&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2015\/10\/logo_final.png?fit=706%2C1200&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2015\/10\/logo_final.png?fit=706%2C1200&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2015\/10\/logo_final.png?fit=706%2C1200&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":42411,"url":"https:\/\/lemasney.com\/consulting\/2015\/08\/22\/where-i-end-and-you-begin-a-conversation-about-radiohead\/","url_meta":{"origin":216,"position":4},"title":"WHERE I END AND YOU BEGIN: A CONVERSATION ABOUT RADIOHEAD","author":"lemsy","date":"2015-08-22","format":"audio","excerpt":"WHERE I END AND YOU BEGIN: A CONVERSATION ABOUT RADIOHEAD - with John LeMasney and Craig Smith, presented by the Pods and Sods network.","rel":"","context":"In &quot;affiliations&quot;","block_context":{"text":"affiliations","link":"https:\/\/lemasney.com\/consulting\/category\/cv\/professional-affiliations\/"},"img":{"alt_text":"WHERE I END AND YOU BEGIN: A CONVERSATION ABOUT RADIOHEAD","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2015\/08\/episode00.png?fit=500%2C502&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1165,"url":"https:\/\/lemasney.com\/consulting\/2012\/10\/21\/the-technology-and-the-fitness-episode-2-myfitnesspal\/","url_meta":{"origin":216,"position":5},"title":"The Technology and the Fitness, Episode 2: MyFitnessPal","author":"lemsy","date":"2012-10-21","format":false,"excerpt":"[youtube In this episode, John talks about how he uses MyFitnessPal to track his calories.","rel":"","context":"In &quot;insights&quot;","block_context":{"text":"insights","link":"https:\/\/lemasney.com\/consulting\/category\/consulting\/insights\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts\/216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/comments?post=216"}],"version-history":[{"count":5,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts\/216\/revisions"}],"predecessor-version":[{"id":48706,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts\/216\/revisions\/48706"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/media\/1852"}],"wp:attachment":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/media?parent=216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/categories?post=216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/tags?post=216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}