{"id":1371,"date":"2013-04-30T10:00:19","date_gmt":"2013-04-30T14:00:19","guid":{"rendered":"http:\/\/lemasney.com\/consulting\/?p=1371"},"modified":"2025-11-14T22:37:54","modified_gmt":"2025-11-15T03:37:54","slug":"the-customer-and-the-service-self-checkout-and-new-jersey-library-technology-assessments","status":"publish","type":"post","link":"https:\/\/lemasney.com\/consulting\/2013\/04\/30\/the-customer-and-the-service-self-checkout-and-new-jersey-library-technology-assessments\/","title":{"rendered":"The Customer and the Service: Self-Checkout and New Jersey Library Technology Assessments"},"content":{"rendered":"<div class=\"youtube\" style=\"width: 350; height: 300;\"><\/div>\n<p>In this episode, Sean and John talk about self-checkout woes in retail situations, and the process of doing a technology assessment in a New Jersey Library.<\/p>\n<h6 class=\"zemanta-related-title\" style=\"font-size: 1em;\">Related articles<\/h6>\n<ul class=\"zemanta-article-ul zemanta-article-ul-image\" style=\"margin: 0; padding: 0; overflow: hidden;\">\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/159825486_80_80.jpg?w=1170&#038;ssl=1\" \/>Technology shortens lines at checkout<\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><a style=\"box-shadow: 0px 0px 4px #999; padding: 2px; display: block; border-radius: 2px; text-decoration: none;\" href=\"https:\/\/www.mysecuritysign.com\/blog\/new-jersey-homeless-fingerprint-scanning\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/163239782_80_80.jpg?w=1170&#038;ssl=1\" \/><\/a><a style=\"display: block; overflow: hidden; text-decoration: none; line-height: 12pt; height: 80px; padding: 5px 2px 0 2px;\" href=\"https:\/\/www.mysecuritysign.com\/blog\/new-jersey-homeless-fingerprint-scanning\/\" target=\"_blank\" rel=\"noopener noreferrer\">New Jersey to improve homeless services through fingerprint scanning<\/a><\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/125678787_80_80.jpg?w=1170&#038;ssl=1\" \/>Camden County Library Offers Help and Services for Victims of Hurricane Sandy<\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/162630715_80_80.jpg?w=1170&#038;ssl=1\" \/>Pantone joins the green movement<\/li>\n<li class=\"zemanta-article-ul-li-image zemanta-article-ul-li\" style=\"padding: 0; background: none; list-style: none; display: block; float: left; vertical-align: top; text-align: left; width: 84px; font-size: 11px; margin: 2px 10px 10px 2px;\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"padding: 0; margin: 0; border: 0; display: block; width: 80px; max-width: 100%;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/159162415_80_80.jpg?w=1170&#038;ssl=1\" \/>Centennial library branch to feature three self-checkout machines<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\"zemanta-pixie\" style=\"margin-top: 10px; height: 15px;\"><img data-recalc-dims=\"1\" decoding=\"async\" class=\"zemanta-pixie-img\" style=\"border: none; float: right;\" alt=\"\" src=\"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/pixy23.gif?w=1170&#038;ssl=1\" \/><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In this episode, Sean and John talk about self-checkout woes in retail situations, and the process of doing a technology assessment in a New Jersey Library. Related articles Technology shortens lines at checkout New Jersey to improve homeless services through fingerprint scanning Camden County Library Offers Help and Services for Victims of Hurricane Sandy Pantone [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1898,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3,7,3653,16,29],"tags":[385,478,562],"class_list":{"0":"post-1371","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-brand","8":"category-consulting","9":"category-insights","10":"category-libraries","11":"category-research-interests","12":"tag-history","13":"tag-library","14":"tag-new-jersey","15":"czr-hentry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/04\/pixy23.gif?fit=1%2C1&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3h6y2-m7","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":1323,"url":"https:\/\/lemasney.com\/consulting\/2013\/04\/29\/on-a-new-jersey-library-technology-assessment\/","url_meta":{"origin":1371,"position":0},"title":"On a New Jersey library technology assessment","author":"lemsy","date":"2013-04-29","format":false,"excerpt":"Today, I did one of my favorite consulting tasks: library technology assessment. I sat\u00a0down as part of a team with the administrative and technology staff of a New Jersey library system to help them to find out where they've been, where they are, and where they want to go with\u2026","rel":"","context":"In &quot;affiliations&quot;","block_context":{"text":"affiliations","link":"https:\/\/lemasney.com\/consulting\/category\/cv\/professional-affiliations\/"},"img":{"alt_text":"Conversation","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/05\/4159943702_12df56b307_m.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":692,"url":"https:\/\/lemasney.com\/consulting\/2009\/05\/20\/collaborative-work-environments-at-njlbh\/","url_meta":{"origin":1371,"position":1},"title":"Collaborative Work Environments at NJLBH","author":"lemsy","date":"2009-05-20","format":false,"excerpt":"Image via Wikipedia Event: Collaborative Work Environments for NJ State Library Staff Development Day Date: May 20th, 2009 Venue: New Jersey Library for the Blind and Handicapped Abstract: Technology Tools for Workplace Collaboration. In this 1 hour presentation, we will look at a wealth of technology tools for working together\u2026","rel":"","context":"In &quot;professional activities&quot;","block_context":{"text":"professional activities","link":"https:\/\/lemasney.com\/consulting\/category\/cv\/professional-activities\/"},"img":{"alt_text":"Photo of a modern videoconferencing system","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2009\/05\/2screensystem.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1388,"url":"https:\/\/lemasney.com\/consulting\/2013\/05\/07\/libraries-the-original-co-working-space\/","url_meta":{"origin":1371,"position":2},"title":"Libraries: the original co-working space","author":"lemsy","date":"2013-05-07","format":false,"excerpt":"I have recently had some discussions with people considering co-working spaces and thought\u00a0immediately\u00a0of how many times I've used the library for this purpose. Thanks to Janie Hermann for the idea to make a quick graphic on it. Libraries have community, technology infrastructure, comfort, services, facilities and amenities. If you have\u2026","rel":"","context":"In &quot;brand&quot;","block_context":{"text":"brand","link":"https:\/\/lemasney.com\/consulting\/category\/consulting\/brand\/"},"img":{"alt_text":"Libraries, the original co-working space by John LeMasney via lemasney.com","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/05\/libraries_coworking.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/05\/libraries_coworking.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/05\/libraries_coworking.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/05\/libraries_coworking.png?resize=700%2C400 2x"},"classes":[]},{"id":41172,"url":"https:\/\/lemasney.com\/consulting\/2014\/08\/17\/john-lemasney-hands-arduino\/","url_meta":{"origin":1371,"position":3},"title":"John LeMasney on Hands-On Arduino","author":"lemsy","date":"2014-08-17","format":false,"excerpt":"The next Princeton PC Users Group meeting is\u00a0August\u00a026, 2014 at 7:00 pm\u00a0at the Lawrence Branch of the Mercer County Library, New Jersey. John LeMasney\u00a0on \"Hands-On Arduino\" Arduino is an electronics prototyping platform that allows you to scratch your own itch. It exemplifies the making movement, in which we are moving\u2026","rel":"","context":"In &quot;affiliations&quot;","block_context":{"text":"affiliations","link":"https:\/\/lemasney.com\/consulting\/category\/cv\/professional-affiliations\/"},"img":{"alt_text":"Arduino Five Ten Egg Timer circuit - John LeMasney","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2014\/08\/Arduino-Five-Ten-Egg-Timer.jpg?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2014\/08\/Arduino-Five-Ten-Egg-Timer.jpg?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2014\/08\/Arduino-Five-Ten-Egg-Timer.jpg?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2014\/08\/Arduino-Five-Ten-Egg-Timer.jpg?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2014\/08\/Arduino-Five-Ten-Egg-Timer.jpg?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":552,"url":"https:\/\/lemasney.com\/consulting\/2012\/01\/29\/365-sketches-show-and-talk-at-middletown-public-library-middletown-nj\/","url_meta":{"origin":1371,"position":4},"title":"365 Sketches show and talk at Middletown Public Library, Middletown, NJ.","author":"lemsy","date":"2012-01-29","format":false,"excerpt":"28 pieces from the 365 Sketches project were hung and discussed in February, 2012 in Middletown, NJ. 365 Sketches","rel":"","context":"In &quot;honors&quot;","block_context":{"text":"honors","link":"https:\/\/lemasney.com\/consulting\/category\/cv\/honors-and-awards\/"},"img":{"alt_text":"365 Sketches","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2013\/12\/branding.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":852,"url":"https:\/\/lemasney.com\/consulting\/2011\/06\/06\/365sketches-org-show-at-ocean-county-library-toms-river-nj\/","url_meta":{"origin":1371,"position":5},"title":"365sketches.org show at Ocean County Library, Toms River, NJ","author":"lemsy","date":"2011-06-06","format":false,"excerpt":"I\u00a0showed prints from my 365 Sketches project in the upstairs gallery of the Ocean County Library \u00a0in Toms RIver, NJ. The show was up for the entire month of June, 2011.","rel":"","context":"In &quot;honors&quot;","block_context":{"text":"honors","link":"https:\/\/lemasney.com\/consulting\/category\/cv\/honors-and-awards\/"},"img":{"alt_text":"Crowd by John LeMasney via 365sketches.org","src":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/06\/20110908.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/06\/20110908.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/06\/20110908.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/lemasney.com\/consulting\/wp-content\/uploads\/2012\/06\/20110908.png?resize=700%2C400 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts\/1371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/comments?post=1371"}],"version-history":[{"count":11,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts\/1371\/revisions"}],"predecessor-version":[{"id":48712,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/posts\/1371\/revisions\/48712"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/media\/1898"}],"wp:attachment":[{"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/media?parent=1371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/categories?post=1371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lemasney.com\/consulting\/wp-json\/wp\/v2\/tags?post=1371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}